Find answers to common questions about booking, amenities, policies, and planning your stay in Sunriver, Oregon with The Sunriver Collection.

How do I book a vacation rental directly with The Sunriver Collection?

You can book directly through our secure website by selecting your dates, reviewing availability, and completing your reservation online. Booking direct means you’re working directly with a local team and bypassing third-party booking platforms that charge higher fees, allowing you to save money and enjoy a more personal booking experience.

Is it safe to book directly through your website?
Yes. Our website uses secure payment processing and encrypted transactions to protect your personal and payment information.

Is it safe to book directly through your website?
Yes. Our website uses secure payment processing and encrypted transactions to protect your personal and payment information

Do you require a deposit to reserve a vacation rental?
No, we do not require a large security deposit. Instead of collecting a substantial deposit that would reflect the size and value of our homes, we charge a small nightly Damage Waiver Protection Fee. This fee provides coverage for accidental damage up to $1,500, giving guests peace of mind while simplifying the booking process

Can I modify or cancel my reservation?
Yes. Cancellation and modification policies vary by property and booking dates. Please review the rental agreement or contact us for assistance.

Do you offer discounts for returning guests?
Yes. We appreciate our returning guests and often provide special offers or priority booking opportunities for future stays. Just let us know while booking your next stay so we can apply the discount!

How many guests can your vacation homes accommodate?
Our homes are designed for families, reunions, and group gatherings, with spacious layouts and multiple bedrooms.

Do your vacation rentals include air conditioning?
Yes, our homes include air conditioning for comfort during warmer months.

Do your homes have hot tubs?
Yes, our vacation rentals feature private hot tubs. These tubs are cleaned and sanitized in between each stay.

Are bikes included with the rental?
Our Sunriver homes include bikes for guest use so you can enjoy the area's extensive trail system. 

Do your vacation rentals include SHARC passes?

Yes, our properties include SHARC passes. Please review the listing details to see the specific number of passes provided, 

Is Wi-Fi available in the homes?
Yes. All of our vacation rentals include high-speed Wi-Fi.

Where are your vacation rentals located?
Our homes are located in Sunriver proper, within the Sunriver community and conveniently near Sunriver Village, the SHARC aquatic center, golf courses, and the area's extensive network of paved bike trails. Our central locations make it easy for guests to enjoy Sunriver’s most popular amenities and activities without long drives.

How far is Sunriver from Bend, Oregon?
Sunriver is approximately 20 minutes south of Bend by car.

How far is Mt. Bachelor from your vacation rentals?
Mt. Bachelor ski resort is typically about a 25 to 30 minute drive from Sunriver, depending on weather and traffic.

Is Sunriver a good destination for family vacations?
Yes. Sunriver is one of the most popular family vacation destinations in Central Oregon, offering year-round activities for all ages.

What time is check-in and check-out?Check-in begins at 5:00 PM, and check-out is at 10:00 AM. You're welcome to contact us to see if the home may be ready earlier or available for a later departure. During peak seasons, our housekeeping team needs sufficient time to prepare our homes, and we appreciate your patience and understanding.

Are pets allowed in your vacation rentals?
Although we love our furry family members, our homes have a no-pet policy. However, trained service animals are always welcome in accordance with applicable laws. If you will be traveling with a service animal, please let us know in advance so we can ensure a smooth and comfortable stay for everyone.

Is parking available at your vacation homes?
Yes, the homes include driveway and garage parking. There is no street parking in Sunriver.

What happens if something breaks during our stay?
Please contact us immediately. Our local team is available to assist and resolve issues quickly.

How can I contact The Sunriver Collection with questions about booking?
You can contact our local team directly through our website, by phone, or by email. We are happy to help you plan your stay.

Do you have a local team available during our stay?
Yes. We are locally based and available to assist guests before and during their visit.