What is The Sunriver Collection?
The Sunriver Collection features three distinctive, professionally cared-for vacation homes in Sunriver, Oregon: Birdie Lodge, Elkhorn Lodge, and Woods & Irons Lodge. Each home offers its own style and amenities, with spacious accommodations designed for families, friends, golf getaways, reunions, and group retreats.
How many guests can your homes accommodate?
Our homes accommodate groups of different sizes:
Please review each property's listing for its bedroom configuration, bathroom details, and maximum occupancy.
What amenities are included with the homes?
Each home offers its own collection of amenities. Depending on the property, these include a private hot tub, complimentary bikes, SHARC passes, spacious gathering areas, outdoor living spaces, and entertainment features. Visit each property's page for a complete list of amenities and details specific to that home.
Are SHARC passes included?
Yes! SHARC passes are included with our homes. The number of passes varies by property, so please check the individual listing for details. SHARC amenities, operating hours, and seasonal availability are determined by the facility and may vary throughout the year.
Are bikes available at the properties?
Yes, bikes are provided at our homes. The number and availability of bikes vary by property. Please refer to your property's listing for details.
How do I make a reservation?
You can book directly through our website at thesunrivercollection.com. Select the home that best suits your group, enter your travel dates, and review the available rates and reservation details before completing your booking.
If you need help choosing the right home, we're happy to help!
What payment is required to reserve a home?
A 50% payment of the reservation total is due at the time of booking. The remaining balance is due 30 days before arrival. Reservations made within 30 days of arrival require full payment at the time of booking.
Your reservation confirmation and booking details will provide information about your payment schedule.
Is a refundable security deposit required?
We do not collect a refundable security deposit. A required, nonrefundable damage-waiver fee applies to each reservation. Please review your reservation quote for the applicable fee and the waiver's coverage terms.
What is the damage waiver fee?
A nonrefundable damage-waiver fee is required with each reservation. The waiver provides coverage for eligible accidental damage, subject to its terms, conditions, limits, and exclusions. The applicable fee and coverage details are provided with your reservation information.
The damage waiver does not cover every type of damage or loss. Please review the waiver terms before booking.
Are there additional fees or taxes?
Your reservation may include a cleaning fee, applicable lodging taxes, and the required damage-waiver fee, in addition to the nightly rate. Any other applicable charges will be outlined in your reservation details. We encourage you to review the full price breakdown before completing your booking so you understand the total cost of your stay.
Can I modify my reservation if my plans change?
We understand that plans can change! If you need to adjust your reservation dates, please contact us as soon as possible. We'll do our best to accommodate your request based on availability.
Date changes are subject to availability and may result in a difference in nightly rates, taxes, or other applicable charges. We cannot guarantee that your originally booked dates or rates will be available for new dates.
We'll always do our best to work with you and find a solution whenever possible. Please note that changing your reservation dates does not automatically change or override the cancellation policy associated with your booking.
What is your cancellation policy?
Our cancellation policy depends on how far in advance you cancel your reservation. Under our published policy, paid prepayments are refundable for cancellations made at least 60 days before arrival, subject to the disclosed terms and applicable nonrefundable payment-processing fees.
Please review the cancellation policy displayed with your specific reservation before booking. If you have questions about your eligibility for a refund, contact us directly.
Are credit-card processing fees refundable?
Credit-card processing fees may be nonrefundable under the terms disclosed with your reservation. Please review the applicable cancellation and payment terms before completing your booking. If you have questions about a potential refund, we're happy to help clarify the terms of your reservation.
What time is check-in and checkout?
Check-in is at 5:00 PM, and checkout is at 11:00 AM. These times allow our housekeeping and property-care teams to prepare the home for arriving guests and ensure it is ready for your stay.
Can I request an early check-in or late checkout?
We understand that travel schedules don't always align perfectly with standard check-in and checkout times. Early check-in or late checkout may be available for a $50 fee per approved request.
Submit your request at least 48 hours before your scheduled arrival or departure. This advance notice allows us to coordinate with our housekeeping team, adjust cleaning schedules, and make the necessary arrangements to prepare the home. All requests are subject to availability and must be approved in advance. Because our homes require thorough cleaning and preparation between guests, we cannot guarantee that an early check-in or late checkout will be possible, particularly when another reservation is scheduled immediately before or after your stay.
**Please wait for confirmation before making travel plans around an adjusted check-in or checkout time. We appreciate your understanding as we work to ensure every home is properly prepared for each guest.
Are pets allowed?
No. Pets are not permitted at any of our properties. This policy helps us maintain a clean, comfortable environment for all guests and protect our homes. Please contact us before booking if you have questions about this policy.
Are parties or events allowed?
Our homes are intended for registered guests and responsible group gatherings consistent with the property's occupancy limits and house rules. Parties or events that violate the rental agreement or applicable community rules are not permitted. Please contact us before booking if you're planning a special gathering or have questions about whether your intended use is permitted.
Are quiet hours observed in Sunriver?
Yes. Quiet hours are from 10:00 PM to 7:00 AM. We ask all guests to be considerate of neighbors and respect the peaceful residential character of Sunriver throughout their stay.
What should I do if something needs attention during my stay?
Please contact us as soon as possible if you notice a maintenance issue, have a question about the home, or need assistance. We'll do our best to help promptly and coordinate any necessary follow-up.
Who do I contact if I have questions before or during my stay?
You'll have direct communication with Joelle, your local host at The Sunriver Collection. Whether you need help choosing the right home, have a question before arrival, or need assistance during your stay, we're here to help make your experience as seamless as possible.
Why book directly with The Sunriver Collection?
Booking directly connects you with your local host and gives you a personal point of contact before and during your stay. You'll be able to explore all three homes, review your reservation details, and get help selecting the property that best fits your group.
We take pride in the care, preparation, and attention to detail that go into each home, and we want you to feel confident from the moment you book.
Where can I find details about the home and its amenities?
Each home in The Sunriver Collection is unique! Visit the individual property page on our website to explore photos, sleeping arrangements, amenities, kitchen features, SHARC passes, bikes, and other details specific to that home. We encourage you to review the listing carefully before booking to ensure the property has everything your group needs for a comfortable and enjoyable stay.
After booking, you'll also receive reservation and arrival information to help you prepare for your visit, including check-in instructions and important details about accessing the home.
STILL HAVE QUESTIONS?
We're happy to help!
Every group and every getaway is a little different. If you have questions about our homes, amenities, availability, or reservation policies, please reach out before booking. We'll do our best to help you find the right home for your stay.
We look forward to welcoming you to Sunriver!
The Sunriver Collection
Thoughtfully cared-for homes. Seamless stays. Lasting memories.